We all enjoy great service - the opposite brings bad reputation and lost customers. Providing great service may look easy and natural. But it doesn't come by itselves. To provide the expected and excellent quality demands that your staff has been trained in your concept and knows how to handle different important situations. 

Why video eLearning can make the difference for the hospitality industry!

Protecting your brand by maintaining high standards: Video eLearning can be a powerful tool to ensure that your staff has the needed competences. Training courses completion records are documented, and appropriate assessments can be carried out ensuring adherence to the high standards of the business.

Understanding customer experience: Video eLearning is perfect for visualizing the factors that create a pleasant customer experience.

Custom courses on service experience: You can easily create courses for training needs to reflect your brand’s approach towards the expected quality of your services.

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High staff turnover: As high staff turnover is a source of "pain" for the hospitality industry,  efficient, easy onboarding and training can be ensured efficiently and inexpensively by using video eLearning. uQualio® ’s platform allows for cost-effective, high quality training for new and old employees alike, allowing your business to be ready for when the high season starts. 

Enhanced customer service: uQualio® is perfect for training your staff and improves impact with gamification and the ability for you to create competitions. Video eLearning allows for staff and management alike to be continuously trained for customers’ increasing demands in the industry.

Easy to give access to courses: uQualio​® provides any local business the ability to add relevant participants directly to the platform, therefore providing access to relevant courses swiftly and effortlessly.

Courses are easy to create, make available and understand: You only need one system. On uQualio® it is easy to create and make courses available, which can be understood by all. If relevant, equipment suppliers can make some of the courses available or just provide you with the videos.

Delivering training on mobile devices: uQualio® works seamlessly on mobile devices, allowing employees to train wherever they are, whenever they can.

Just in time - Training can be revisited: The staff can access uQualio® on their mobile devices directly in the store. And they can revisit the course all the time, even in the actual situation where knowledge is needed.

Train when it makes sense: eLearning courses are perfect for the staff to train themselves during slower hours. Because uQualio® course structure supports micro learning (smaller bites of learning), staff can access training on demand and make progress in smaller intervals of time.

How should your staff behave: Video eLearning can also be used to ensure that your staff understand how they must behave in different customer situations. The customer is king in the hospitality industry. With uQualio® you can help your staff and management reach and surpass customer's expectations with proper video eLearning to train staff for specific situations. Works well for more formal training also such as code of conduct and compliance training.

Examples: Below are a few links to courses, which can give you inspiration for how you can create and publish courses on uQualio​®:

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